Custom Pet Portraits in Oil
by Artist Zann Hemphill

100% Satisfaction — Guaranteed

My Guarantee

You came here to order a beautiful portrait and I want to make sure you leave happy. 

I understand that artwork is subjective, so if there is any reason you’re not happy with the results I will make sure you’re not charged. You will be refunded the deposit paid upon ordering and will not be responsible for paying for the remainder.

Problems and Solutions

If the painting is lost during shipping, I will send you a new art work as soon as I can make one.* To prevent this, work must be shipped with a tracking code.

If the artwork you ordered with arrives damaged, contact me at [email protected] and I will either repair the damage (I’ll pay return shipping, don’t worry) or send you a new one.*

If you’re not happy after viewing the proof of your work you’re welcome to ask for modifications – I’ll do up to 5 free of charge. Should you decide even after several modifications that you are not 100% happy with the result I will respect your decision, cancel the order and refund your deposit.

If, once you have received the artwork you are not satisfied with it you may return it to me within 30 days of receipt through any shipping method of your choice (return shipping not included). Please email me at [email protected] to notify me of a tracking code for the piece prior to shipping.

My goal is to have every customer be a happy customer. If you have any special requests before ordering please let me know and I’ll do my best to work within your requirements.

Thank you for ordering!

* Please allow 2-4 weeks production time on re-created artwork. I can only paint so fast.


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