Most frequently asked questions and answers for pet portrait orders. Feel free to reach out if you don’t see what you’re looking for.

Do you ship worldwide?
You bet.

Where do you ship from?
Vancouver Island, BC, Canada

How do I get a shipping quote and timeline? 
You can get an exact shipping quote to Canada and the USA by starting to place an order through the pricing page. Follow the prompts to enter your address. You’ll get shipping options for your package size and location before submitting. 

For the UK, Europe, Australia and worldwide, please send me an email: pawsbyzann@gmail.com

How long will it take for my portrait to arrive? 

There will always be an option to get it there within the week, once the painting is complete. If you’re in BC, even faster! I try to offer the spread of speedy and cost-effective shipping options whenever possible. I’m a one-gal shop, so if you have a specific courier in mind I’ll do it if I can drive there!

I’m in the US. Will there be duties? 
Nope! Under HS Tariff code 9701, works of art completed entirely by hand are blissfully duty-free! 

Like good pizza, good art takes time. Pieces within the sizes listed can be complete and ready to ship within three weeks, but please note that oils can take over a week to dry and even a rush order will require drying time. 

If you have a particular deadline in mind, feel free to reach out to see if I can work with you to make it happen!

I can definitely put multiple pets in one portrait!

If you can find a photo with all the pets together to use as a primary reference, there is no extra charge, pricing is just based on size. But if they’re all in different photos and need to be arranged into one piece then I charge a 10% composition fee. Adjusting the lighting to make different photos look natural together can be a real challenge, so one photo is better if possible.

Pet portraits are priced by size, and you can see a full list of available sizes here on my pricing page.

The best photos to paint from are taken in natural light, about 6 feet away from your pet. Bonus points if you can get down to their eye level!

Outside is best, but near a window works too, especially if the inside lights are out.

To get a picture of your dog without them running over to you, it helps to leash them to something first :) Toss a few freebie treats to get a big smile!

But if you can’t get perfect photos, don’t worry. I can work with what you’ve got!

I’ll reach out by email within a day or two. We’ll confirm the composition and you’ll get to see a quick mockup before I get started on canvas.

After that, you can expect updates every few days to see how your portrait is coming along. If you see anything you’d like me to move or change, just let me know.

Once your portrait is complete, it will take a few days to dry. Then you can come pick it up from the studio or I’ll pack and ship it out to you!

Yes, I can rush! I charge extra for the extra coffee though ;)

Send me an email to make sure it’s possible to complete your painting on time and we can go from there.


More Questions?